Resume

Dedicated professional with experience providing technical support to end users in a corporate environment. Proven track record of resolving complex technical issues quickly and efficiently, while providing excellent customer service. Skilled in troubleshooting hardware and software issues, system maintenance, and network configuration. Adept at training users on new applications and technologies, working with remote users, and maintaining compliance with information security.

Education & Training

Associate of Applied Science in Networking & Cybersecurity

Graduated January 2024 4.0 GPA

My Computer Career

Cybersecurity Engineer

Graduated July 2023 4.0 GPA

My Computer Career

Cybersecurity Specialist

Graduated July 2022 4.0 GPA

My Computer Career

Information Technology Security & Administration

Graduated January 2021 4.0 GPA

My Computer Career

Employment

Setup, secured, and manufactured high-precision parts per blueprint specifications

Increased production rate by 50% by requesting alternative tooling and procedures

Maintained an accuracy rating of 99%

Skills Developed

Reduced runtime by 40 hours on a B.O.P. clamp by requesting alternative tooling and design changes

Implemented a fixture for valve stems which increased production by 50%

Maintained an accuracy rating of 99% on parts

Skills Developed

Level II CNC Machinist

June 2010 – December 2017

Axon Energy Products

Houston, TX

January 2018 – October 2023

RMS/Breaux Tomball, TX

Level II CNC Machinist

IT Helpdesk Support

March 2024 - Sept 2024 (Contract)

Volt/Tegria Remote

Resolved complex IT issues, maintaining high call metrics while providing technical support for wireless connectivity, applications, and authentication processes

Quality Assurance Score 95%

Created a template for repetitive calls to reduce follow-up time for documentation by 50%

Improved team performance by collaborating with coworkers to share knowledge and develop best practices for issue resolution

Skills Developed